Privacy Policy

Last updated: February 23, 2026

1. Introduction

StaffZero, LLC ("StaffZero", "we", "us", or "our") operates the website staffzero.ai and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Email address — when you join our waitlist or create an account.
  • Company information — company name, organization structure, and knowledge base documents you upload.
  • Payment information — processed securely by Stripe. We do not store your credit card details.
  • Slack workspace data — Slack App tokens and messages exchanged with AI agents within your workspace.

2.2 Information Collected Automatically

  • Usage data — pages visited, features used, interaction patterns.
  • Device data — browser type, operating system, IP address.
  • Cookies — see our Cookie Policy for details.

3. How We Use Your Information

  • To provide, operate, and maintain our services.
  • To process your waitlist registration and manage your position.
  • To process payments and manage subscriptions.
  • To communicate with you about updates, security alerts, and support.
  • To improve our services based on usage patterns.
  • To comply with legal obligations.

4. Data Isolation & Security

Your AI agent data (conversations, memory, knowledge base) is stored in a physically isolated container dedicated to your account. No other customer can access your data.

We implement industry-standard security measures including:

  • AES-256 encryption for sensitive credentials (e.g., Slack tokens).
  • Row Level Security (RLS) on all database tables.
  • Regular encrypted backups (hourly for agent data, daily for business data).
  • TLS/SSL encryption for all data in transit.

5. Third-Party Services

We use the following third-party services to operate StaffZero:

6. Data Retention

  • Waitlist data — retained until you request removal or the waitlist closes.
  • Account data — retained for the duration of your subscription.
  • After cancellation — your account and data are archived and can be reactivated at any time. To permanently delete your data, contact us at support@staffzero.ai — we will process your request within 30 days in compliance with applicable data protection laws.
  • Backups — retained for up to 30 days on a rolling basis.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — request correction of inaccurate data.
  • Erasure — request deletion of your personal data.
  • Data portability — request your data in a machine-readable format.
  • Withdraw consent — at any time, without affecting prior processing.

To exercise any of these rights, contact us at privacy@staffzero.ai.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

privacy@staffzero.ai